Returns & Exchanges
At Emma®, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day risk-free return period on all furniture and decor items. If your new piece doesn't perfectly fit your space, we will provide a full refund or exchange to ensure your home feels just right.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Schedule a Pickup
For larger furniture pieces, we will coordinate a professional courier service to collect the item directly from your home at a time that suits you.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing